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Product Support Programs buy phone support

Pinnacle Product Support Programs provide you with the services you need to keep your software optimized and your business running at peak efficiency.

All Pinnacle Cloud Software includes free Professional Support for the first month to help you get comfortable using new software, then ticket-based Basic Support with a response time of less than 12 hours. For upgraded support, explore the range of Pinnacle options and choose the program that best fits your needs, whether you are just implementing cloud computing or deploying mission-critical, strategic applications.

Support Program Comparison


BASIC STANDARD PROFESSIONAL PREMIER CRITICAL
Billing & Subscription Business hours only Business hours only Business hours only Business hours only Business hours only
Technical Support Business hours only Business hours only Business hours only 24/7 24/7
Incident Submission Online ticket system Online ticket system Online ticket system Online Ticket/Chat Online Ticket/Chat/Phone
Response Time < 12 hours < 6 hours < 3 hours < 1 hour < 15 minutes
Response Priority Level E Level D Level C Level B Level A
Escalation Management - Limited Limited Included Included
Service Management - - Limited Enhanced Proactive
Advisory Services - - - Limited Included
Monthlty Fee No Charge $129 $449 $899 $1,299
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