Pinnacle strives to provide the highest quality software to our clients and conducts rigorous testing prior to releasing software versions. Despite rigorous testing, it is virtually impossible to test against all scenarios and software environments. Occasionally, issues may arise that impact product functionality or performance. Customers should address any software issues through the technical support programs provided by Pinnacle.

To assist new clients, Pinnacle provides free 30-day Professional Support to assist with transition and deployment. New clients are automatically enrolled in the free 30-day Professional Support program upon registration and will have the option to continue a support program thereafter. Our goal is to provide our clients with the tools and knowledge needed to identify technical issues and provide a recommendation to resolve any issues should they arise.

Typically, Pinnacle will provide eighteen (18) months of software support for our products beginning at the product release date, including hotfixes and resolution through product code modification. Because our software is cloud-based, most updates will occur invisibly to a majority of our clients. Pinnacle will notify our clients ninety days in advance of any software products that will no longer be supported and recommend available upgrade versions, if available.