Pinnacle software is thoroughly tested before release, but because of the size of the software packages and the multitude of variations in use, some errors may go undetected. Use this Support Ticket system to report any error you encounter and it will be resolved as soon as possible.

Support tickets are handled based on priority and the order in which they were received. Basic support ticket response times vary based on volume, but are generally less than 12 hours. To expedite ticket response, you can subscribe to any of our upgraded support options or submit a ticket directly through your software ticket submission system, if available.

The Support ticket system is not for general questions or comments. It is only for issues or errors encounted while running Pinnacle software.

Most hot fixes occur quickly once an issue has been identified. We will also contact you to let you know when an issue has been resolved.